How can we help?
Have a question about a ride, delivery, payment, or your account? Find quick answers below, or reach our team directly.
Get in touch
Three ways to reach us. Pick whichever suits your situation.
Email support
The fastest way to reach us. Tell us what's going on and we'll respond within 24–48 hours.
hello@oyeridegh.com →In-app support
Already have the app? Go to Profile → Help & Support for the fastest route to us on an active trip.
Open the app →Delete your account
Request full deletion of your OyeRide account and personal data directly from our data control page.
Delete account →We aim to respond to all support emails within 24–48 hours.
Frequently asked questions
Common questions, organised by category.
Rides & Delivery
Open the app, tap "Where to?", enter your pickup and destination, choose a service (Motor Ride, Motor Delivery, Bicycle Delivery, or Gas Refill), and confirm. You'll see the price before you book — no surprises.
You can track your rider's live location on the map from the moment they accept. If they're significantly delayed or unresponsive, use the in-app chat or call button to reach them, or cancel and rebook if needed.
If your rider cancels, OyeRide automatically looks for the next available rider near you at no extra cost, and you'll be notified right away.
Yes — when setting your route, tap "Add stop" to include up to 3 stops before your final destination.
Once a rider accepts your delivery, you can follow their live location on the map in the app, the same way you would for a ride.
Payments
We currently accept cash payments on completion of your ride or delivery. Mobile money and card payments are coming soon.
Fares are based on distance and current demand, and you always see the total price upfront before you confirm your booking.
Email us at hello@oyeridegh.com with your trip details (date, time, and pickup/destination) and we'll look into it promptly.
New users get a 10% discount automatically applied to their first two rides.
Account & App
Go to Profile → Settings in the app to update your name, phone number, or profile photo.
On the login screen, tap "Forgot Password" and follow the instructions sent to your registered email or phone number.
Visit our Ride with Us page and complete registration. You'll need a valid Ghana ID, a smartphone, and a motorcycle or bicycle in good condition.
Safety concern or urgent issue?
If you feel unsafe during a trip or have an urgent safety concern, contact local emergency services first. Afterward, email us at hello@oyeridegh.com with "URGENT" in the subject line and we'll prioritize your report.