OyeRide

Delete your account

We're sorry to see you go. You can request full deletion of your OyeRide account and all associated personal data.

Request deletionSee what we delete

Deleting your OyeRide account is permanent. Once processed, your trip history, profile, and all linked data are gone — you can't undo it. If you're only looking for a copy of your data or to fix something, use our Data Rights Request portal instead.

Two ways to delete

Pick whichever suits your situation.

Delete from the app

The fastest option if you still have the OyeRide app installed.

  1. 1Open the OyeRide app and sign in
  2. 2Go to Profile → Settings → Account
  3. 3Tap Delete Account and confirm

Request via email

Don't have the app anymore? Send us a request from the email address linked to your OyeRide account.

Send deletion email

Opens your email app with a pre-filled message

What gets deleted

Everything below is removed from our systems within 7 days.

Account profile

Name, email, phone number, password, and profile photo — removed from our authentication system.

Trip & delivery history

All past rides, deliveries, and gas refill records, including pickup and drop-off locations.

Device & tokens

Push notification tokens, device identifiers, and active session data — fully wiped.

Ratings & feedback

Any ratings, reviews, or feedback you gave or received as a passenger, rider, or courier.

What may be retained

  • • Legal dispute records — if your account is involved in an ongoing investigation, data may be retained until resolution.
  • • Anonymised analytics — aggregated data that can no longer be linked to you.

What happens next

Three steps from request to confirmation.

01

Day 0 — Request received

We send you an acknowledgment email within 24 hours to confirm we've got your request.

02

Within 7 days — Data erased

Your account, trip history, and all linked data are permanently deleted from our systems.

03

Day 7 — Final confirmation

You receive one last email confirming that your data has been erased.

Common questions

What people ask before deleting.

Can I recover my account after deletion?
No. Account deletion is permanent and irreversible. Once your data is erased, you'd need to create a brand-new account if you want to use OyeRide again.
What if I signed up with Google or Facebook?
Even with social login, your OyeRide data is stored on our servers. The deletion process is the same — we remove all of it. You may also want to revoke OyeRide's access in your Google or Facebook account settings.
How long does it take to fully delete my data?
We complete deletion within 7 days. Account credentials are removed immediately. Backups cycle out within 30 days.
Do I need to verify my identity?
If you send the request from the email address linked to your OyeRide account, that's usually enough. For extra security, we may ask for a code sent to your phone number on file.

Changed your mind?

If there's an issue we can fix, we'd love to hear from you before you go.

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