Ride with confidence.
Safety isn't a feature — it's the foundation. Every rider is vetted, every trip is tracked, and our team is on call around the clock.
How we keep you safe
Four pillars that apply to every ride, every delivery, every refill.
Verified riders
Every rider passes ID, license, and motorcycle checks before their first trip. No exceptions.
Live tracking
Follow every trip on the map, from pickup to drop-off. Know exactly where you are at every moment.
Share your trip
Send your trip details to a friend or family member with one tap. They follow along in real time.
24/7 support
Something wrong? Our team is one tap away, day or night, for any issue during a trip.
How we vet every rider
No rider gets approved without passing all six checks below.
- 1Government-issued ID verification
- 2Valid motorcycle license (Class A) check
- 3Motorcycle registration and roadworthy inspection
- 4Background check for a clean driving record
- 5In-person photo and face match at onboarding
- 6Ongoing rating and complaint monitoring
Safety tools in the app
Everything you need is one tap away, right inside the OyeRide app.
Emergency button
Tap the in-app SOS button during a trip to alert our safety team and, if needed, local emergency services.
Trusted contacts
Save up to three trusted contacts in the app. They get your live trip details whenever you tap Share Trip.
In-app chat
Message your rider directly from the app. No need to share your personal phone number.
Trip receipt
Every trip ends with a receipt showing route, fare, and rider details — stored in the app for future reference.
What to do in an emergency
Follow these steps in order. Your safety comes first — always.
Get to safety first
If you're in immediate danger, move to a public place. Contact local emergency services before anything else.
Use the in-app SOS button
Tap SOS in the app during an active trip to alert our safety team with your live location.
Reach out to us
Email hello@oyeridegh.com with the word URGENT in the subject. Include your trip details so we can act fast.
Follow up in writing
After the immediate situation is handled, send us a full report so we can investigate and take action on the rider.
Report an incident at hello@oyeridegh.com with "URGENT" in the subject line.
Questions about safety?
Our team is happy to walk you through any part of how we keep trips safe.