Acceptable Use Policy
The rules that keep OyeRide and OyeFood safe and fair for customers, restaurants, riders, and couriers.
Last updated: November 2026
OyeRide connects customers, independent restaurants, and independent riders and couriers. To keep the platform safe and trustworthy for everyone, we expect all users to follow the rules below.
1. Who this policy applies to
This policy applies to everyone who uses OyeRide and OyeFood: customers, restaurants and food vendors, riders, couriers, and visitors to oyeridegh.com. It supplements our Terms of Service. If you break this policy, we may cancel orders, withhold payouts for affected orders, suspend or remove your account, and report unlawful activity to the authorities.
2. What no one may do
You must not use OyeRide or OyeFood to:
- Break any law, or help anyone else to do so.
- Harass, threaten, discriminate against, or harm any customer, restaurant, rider, courier, or member of our team.
- Provide false information, impersonate another person, or create fake or duplicate accounts.
- Abuse promotions, refunds, or complaints processes, for example by claiming for orders you received or by disputing valid payments.
- Use another person's Mobile Money account or payment details without their permission, or attempt to defraud or reverse a payment unfairly.
- Interfere with, probe, or reverse-engineer our app, website, or payment systems, or attempt to bypass security.
- Order, carry, or sell weapons, illegal drugs, stolen goods, or hazardous materials.
- Move payments or orders outside the platform to avoid fees or commissions.
3. Rules for restaurants and food vendors
Restaurants and food vendors are independent businesses and are responsible for the food they prepare and sell. Every restaurant must:
- Complete our verification process and keep its business, contact, and registration details accurate and up to date.
- Describe its food, prices, and availability honestly, and honour the prices shown in the app.
- Prepare and pack food safely and hygienically, and follow all applicable food safety and health regulations.
- Accept or decline orders promptly, and mark an order ready only when it is actually ready for pickup.
- Not list alcohol, tobacco, medicines, or any other item we have not approved for the platform.
- Not contact customers to take payment outside the app.
4. Rules for riders and couriers
Riders and couriers must:
- Hold the licence, insurance, and documents we require, and keep them valid.
- Follow traffic laws, and never ride under the influence of alcohol or drugs.
- Deliver every order to the right customer, in good condition, and never open, tamper with, or consume an order.
- Treat customers and restaurants with courtesy and respect.
- Collect cash only when the customer chose cash at checkout, and only the amount shown in the app. Never ask for extra money or for payment outside the app.
5. Rules for customers
Customers must:
- Give an accurate delivery address and a phone number they can be reached on.
- Be available to receive the order at the delivery location.
- Pay for each order only once, and not attempt to pay twice or dispute valid payments.
- Treat riders, couriers, and restaurant staff with respect.
6. Enforcement and reporting
We review reports and may investigate any activity that appears to break this policy. Depending on the seriousness of the breach, we may issue a warning, cancel an order, withhold a payout for an affected order, suspend an account, or permanently remove it. Restaurants and riders who are removed may not re-apply without our approval.
To report a breach or raise a safety concern, email hello@oyeridegh.com or message us on WhatsApp at +233 20 326 4716. For an emergency, contact the Ghana Police Service or emergency services first.
Need help with an order?
Reach our support team every day, 7am to 10pm.