Shipping and Delivery Policy
How your OyeFood order and OyeRide deliveries are placed, prepared, and delivered.
Last updated: November 2026
This policy explains how orders placed through OyeFood and our delivery services are fulfilled, what you can expect, and what to do if something goes wrong.
1. Where we deliver
OyeRide and OyeFood currently operate in Kasoa and the surrounding communities. The restaurants and delivery addresses available to you depend on your location and may change as we grow.
2. How an OyeFood order works
Every OyeFood order follows the same steps:
- You choose a restaurant and your items, and confirm your delivery address. The total, including the delivery fee, is shown before you pay.
- You choose your preferred payment method, Mobile Money or cash, and place your order.
- The restaurant accepts the order and prepares it.
- When the food is ready, a rider collects it and delivers it to you. You can follow the rider on the map in the app.
- You receive your order and the delivery is completed.
3. Delivery fees
The delivery fee depends on the distance between the restaurant and your delivery address, and is shown before you pay. The amount you see at checkout is the amount you are charged.
4. Delivery times
The delivery time shown in the app is an estimate. It depends on how quickly the restaurant prepares your order, rider availability, traffic, and the weather. If your order is delayed, you can follow it in the app or contact our support team.
5. Receiving your order
Please give an accurate delivery address and keep your phone on so the rider can reach you. The rider will call you if they cannot find you. If we cannot reach you after reasonable attempts, the order may be cancelled and, because the food has already been prepared, it may not be refundable.
Please check your order when it arrives. If something is missing or wrong, tell us straight away. See our Returns, Refund and Cancellation Policy.
6. Rides, courier deliveries, and gas refill
Rides, motor and bicycle courier deliveries, and gas refill are priced upfront in the app and paid in cash on completion. Pickup and delivery times for these services are estimates and depend on rider availability and traffic.
7. If your order does not arrive
If an order is not delivered, or cannot be fulfilled by the restaurant, contact us right away on WhatsApp at +233 20 326 4716 or at hello@oyeridegh.com. Where the failure is not caused by you, we will make it right in line with our Returns, Refund and Cancellation Policy.
Need help with an order?
Reach our support team every day, 7am to 10pm.